Terms of Service

Last updated 22 June 2026

These terms govern your use of Mately, provided by Mately Limited. By creating an account you agree to them. If you're signing up on behalf of a business, you confirm you're authorised to do so.

1. The service

Mately is workforce-management software for small businesses — rota, time tracking, leave, shift swaps, team chat, document signing and payroll export. We may add, change, or remove features over time.

2. Accounts

• You're responsible for keeping your login secure and for activity under your account.
• The business owner controls who has access and what role they have.
• You must give accurate information and keep it up to date.

3. Acceptable use

Don't use Mately to break the law, infringe others' rights, send spam or malware, attempt to breach security, or disrupt the service. We may suspend accounts that do.

4. Your team's data

Where you use Mately to manage staff, you are the data controller for that data and Mately is your processor under our Data Processing Addendum. Our Privacy Policy explains how we handle personal data.

5. Billing

• £4.99 per active person, per month, VAT included. A seat is any active member of your team.
• 30-day free trial, card required up front; one trial per person.
• The quantity adjusts automatically as people join or leave, with proration.
• If a payment fails we retry for a short period with reminders before access is suspended.
• You can cancel anytime; you keep access until the end of the paid period.

6. Cancellation and data

On cancellation you can delete your data immediately or keep it for 30 days (then it's deleted). We offer a data export so you can keep your own records before deletion.

7. Availability

We work to keep Mately available and secure but provide it "as is", without warranties. We're not liable for issues caused by factors outside our reasonable control.

8. Limitation of liability

To the extent permitted by law, Mately's total liability is limited to the fees you paid in the 12 months before the claim. We're not liable for indirect or consequential losses. Nothing here limits liability that can't be limited by law.

9. Termination

You can stop using Mately at any time. We may suspend or end access for breach of these terms or non-payment.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

11. Changes and contact

We may update these terms; we'll give reasonable notice of material changes. Questions: support@mately.co.uk.